Converting your customers from break-fix to managed?

About Forums Autotask Endpoint Management Converting your customers from break-fix to managed?

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  • #113

    Rajiv
    Participant

    Hi Everyone,

    As Customer Success Manager I hear a lot about the challenges our customers face on a daily basis.

    One challenge that I keep hearing is how best to convert your clients from a break-fix to a managed service model. Of course, your RMM tooling will play a significant role in this.

    I’m very keen to hear how some of our Belgian customers address this challenge, as this information might be valuable to others who struggle with this.

    Anyone care to elaborate?

    Kind regards,

    Rajiv Soekhie
    Customer Success Manager
    rsoekhie@autotask.com
    +3120 – 20 50 152

    #116

    Ben
    Keymaster

    Good post Rajiv, I’m curious myselt too.
    I realize we haven’t done enough in this area, and I’m keen on doing more with monitoring and automation.
    It takes quite a bit of imagination to setup the most interesting monitors, create the corresponding alerts & tickets, and the automated procedures to realy start getting profitable w/o doing a lot of work each time over and over again…
    Perhapas a training course on this topic, focused on practice (not the theory behind…) in Belgium?

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